Frequently Asked Questions
Messages are placed on a queue as we receive them and will be delivered within 24 hours.
How Can I Confirm That The Message Has Been Delivered?
We will send a delivery confirmation email once your message has been delivered.
Does the Delivery Confirmation Email Confirm That The Message Has Been Seen or Just Delivered?
Just delivered. However, we will notify you if we receive a rejection or error notification if the message is rejected or does not go through.
What Happens If We Cannot Deliver The Message?
We will send an email notice if we receive a rejection or error notification that the message is rejected or cannot be delivered.
If Requesting a Phone Call, Will The Message Be Delivered By An Actual Person or an Automated Recording?
A real live person will deliver the message. We do not use automated recordings to deliver phone messages.
Who Will Be Identified As The Caller or Message Sender?
The Incognito Help Line will be identified as the sender. However, if you would like us to not identify The Incognito Help Line, simply specify this in the optional instructions and we won’t identify anyone as the sender.
How Do Calls, Texts and Emails Show Up To The Person We Are Messaging?
The Incognito Help Line will be identified as the sender. Calls and texts will be placed from a real number that can be called and texted back, and emails will come from The Incognito Help Line.
Will You Have a Fake Text Conversation With Me?
Yes. Simply tell us how you’d like us to respond to each portion of the text conversation, and we will message back and forth with you
Will You Role Play Or Read A Script to Gather Information For Me?
Yes, this is actually a quite popular request. We can engage in scripted conversations and customized messages at your request. Simply specify what you would like us to do in the optional instructions and we would happy to do so.
Is This A Real Service?
Yes. The Incognito Help Line is 100% real.
How Can I Place An Order To Have A Message Delivered?